ESPERA MAVRO.
Last Updated: April 01, 2026
Welcome to Espera Mavro. We make global shopping simple, transparent, and hassle-free. By using our platform, you agree to these Terms of Service.
The Espera Mavro Promise: We handle the global sourcing, international shipping, and customs clearance so you don't have to. You are browsing a curated selection from global suppliers, managed by our logistics network.
1. 📦 Our Services
We provide a bridge between you and global manufacturers. Our service includes sourcing, quality checks (where applicable), and secure delivery to Bangladesh.
2. 💳 All-Inclusive Pricing & Payments
✨ No Hidden Fees
At Espera Mavro, the price you see on the product page is All-Inclusive. Your payment covers:
- ✅ Product Cost: Sourced directly from international partners.
- ✅ International Shipping: From the origin country (e.g., China) to our Dhaka hub.
- ✅ Customs & Duties: We handle all government import taxes and clearance fees.
- ✅ Operational Fees: Platform service and handling costs.
*Note: Only the local delivery charge within Bangladesh may be added at checkout based on your city.
2.1 Advance Payment
- Confirmation: A partial or full advance payment is required to confirm your order. The specific percentage required will be clearly shown on the Checkout page before you pay.
- Secure Gateway: We use industry-standard encryption to process your payments safely.
3. 🚚 Shipping & Global Logistics
We take pride in our 100% transparent shipping process. However, global trade involves variables beyond our control:
- Hassle-Free Import: You are not responsible for communicating with customs. We manage the entire import process until it reaches our warehouse.
- Global Delays: International shipping can occasionally face delays due to port congestion, flight availability, or customs inspections.
- Holiday Notice: During major international holidays (such as Chinese New Year), sourcing and shipping from China may pause. Espera Mavro is not liable for delays caused by these scheduled factory closures, but we will always update you on the timeline.
4. 💰 Refunds & Quality Concerns
- Supplier Policy: Since we source from third-party global suppliers, refunds follow their official policies. We will act as your representative to ensure you get a fair resolution.
- Shipping Fees: Once an item is shipped internationally, the shipping and customs portion of the cost is non-refundable as these services are consumed.
- Fragile Items: Items like glassware or electronics are shipped at the buyer's risk. While we ensure proper packaging, we cannot guarantee the behavior of third-party couriers.
5. ⛔ Prohibited Items
We strictly follow Bangladesh Import Regulations. We cannot fulfill orders for:
| Category | Examples |
|---|
| Restricted Goods | Alcohol, tobacco, vaping products, or drugs |
| Safety Risks | Firearms, sharp weapons, or hazardous chemicals |
| Unauthorized Tech | Unapproved medical devices or illegal signals |
| Intellectual Property | Counterfeit goods or unauthorized master copies |
6. 📞 Contact & Support
Transparency is our priority. If you have any concerns or wish to verify our locations, please reach out:
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